On March 2, “One Flew Over the Cuckoo’s Nest” was presented at the UPJ Pasquerilla Performing Arts Center. Three friends and I, all alumni of the University of Pittsburgh, had reserved seat tickets. We have attended many plays and concerts at PPAC.
When we arrived, people were sitting in our seats and the stage manager refused to ask them to move. She also would not allow us to ask them to move. She left us standing while seating other patrons.
We saw four empty seats together and stated we would sit in them. She stated that they were reserved seats. I told her our seats were reserved, too. She replied that we could sit separately in different seats and if that did not satisfy us, we could get our money back and leave, which we did.
On March 4, I called PPAC executive director Michael Bodolosky. He asked for our names and addresses and stated that each would receive a written apology after he investigated.
It has now been two months and none of us has received a letter. I cannot speak for my friends. However, I do not plan to attend any plays or concerts at UPJ in the future.
If this is how alumni are treated, I cannot remain a dedicated alumnus and will no longer support the university’s activities.
Editor’s note: We asked PPAC executive director Michael Bodolosky for response, which follows.
Service was not typical of PPAC
I appreciate the opportunity to respond to a concern related to a recent performance at the Pasquerilla Performing Arts Center.
I am deeply sorry that this situation occurred. I want to publicly apologize to Josephine Bucceri and her guests.
This experience is not indicative of the level of service we wish to provide to our alumni and our community.
We will do everything possible, including additional customer-service training, to ensure that this does not happen in the future.
We hope she will accept our invitation to visit again.
Pasquerilla Performing Arts Center