Electrician followed job from start to finish
On Sept. 2, after spending hours in dialysis, I returned home to an electrical blackout. More than an inconvenience, the loss of power is life-threatening for someone like me – a 93-year-old senior who relies on oxygen to maintain good health. I was anxious and dreaded the consequences.
Within minutes of being called, a Windber electrician arrived and conducted a thorough home inspection. He quickly determined that the power failure resulted from fused wires on the pole outside, a repair job for Penelec. He was kind and reassuring and would not leave until a Penelec crew was dispatched. Thankfully, they responded immediately and, to my relief, full power was soon restored.
The electrician did not charge excessively for this holiday service call. I paid a modest minimum fee for excellent service. Later that day, his wife called to confirm that everything was OK.
I appreciate experiencing outstanding customer care and service quality as exemplified by the company. This is a business deserving of recognition for putting people first.