Q: What about roof rakes?
A: Roof raking is not a bad idea because you can get rid of the snow that is melting. But you have to be very careful doing it and also be careful not to damage the roof. You can also hire gutter cleaners or roofers to rake your roof.
Q: What can you do to prevent ice damming?
A: Have your gutters cleaned four times a year, at the start of every season. It's especially important to have it done at the end of the fall. Unfortunately ice damming can happen even if you have your gutters cleaned. If you have an attic, you should add insulation to keep warm air from going up to the attic and allowing ice to form on your roof. If you have a home energy audit, they will also identify places in the attic such as the recessed lights and ductwork that should be caulked or otherwise sealed.
Q: What advice can you give us on preventing frozen pipes?
A: Make sure you know where your home's water shut-off valve is, because if you get a burst pipe, you have to turn off the water. If you have a home with additions or a crawl space, these can be big risk areas for freezing pipes because the walls aren't insulated properly. If you can get to the pipes, you should insulate them with a special black rubber foam pipe insulation that wraps around individual pipes. If you have had issues before, keep the light on in that room and use a space heater, following manufacturer's instructions for proper operation, to provide more heat to keep pipes from freezing.
Q: What's another thing to check?
A: If you have a drain line from your HVAC system or a humidifier attached to them and it drains outside, make sure to check the drain frequently in freezing weather to determine that it's not frozen.